Can't choose users file

Alejandro Gallo's Avatar

Alejandro Gallo

06 Jul, 2015 09:04 PM

Hi there,
I'm trying Disk Cleaner per a friend's recommendation, but I've been unable to use it, since I can't choose the "users" folder. It won't let me go beyond the "Select User Folder" menu. Can you please help?

thanks a lot

  1. Support Staff 1 Posted by James on 07 Jul, 2015 12:58 PM

    James's Avatar

    Hello Alejandro,

    Did you select your home folder? The folder name will be what ever the username of your Mac is.

    I hope this helps,

  2. 2 Posted by Alejandro Gallo on 07 Jul, 2015 02:43 PM

    Alejandro Gallo's Avatar

    > Hi James!

    It Won’t let me choose the Home folder: it’s in gray. :/

  3. Support Staff 3 Posted by James on 10 Jul, 2015 04:17 PM

    James's Avatar

    Hi Alejandro,

    Sorry for the delayed response.

    What OS X version are you running? It looks like Yosemite, which means it defiantly should be working.

    Can you show the full screenshot? You maybe selecting the incorrect folder.

    This has never happened before so I'm not sure what is going on.

    Sorry for the hassle,

  4. 4 Posted by Sam Melia on 20 Aug, 2015 07:12 PM

    Sam Melia's Avatar

    I am also having the same problem. I can't select the user folder?

    I'm on Yosemite 10.10.5.


  5. Support Staff 5 Posted by James on 22 Aug, 2015 06:58 AM

    James's Avatar

    Hi Sam,

    Are you able to provide a screencast of the problem?

    Let me know,

  6. 6 Posted by Michele on 05 Jan, 2016 09:54 AM

    Michele's Avatar

    Hi, I've the same problem... help us please

  7. 7 Posted by Vikrant on 01 Mar, 2016 07:17 AM

    Vikrant's Avatar

    Hi, I am also having the same problem.

    i am using OS CEI Capitan V 10.11.3

  8. 8 Posted by Peter Johnson on 25 Nov, 2016 11:23 PM

    Peter Johnson's Avatar

    Same thing happening here.

    macOS Sierra

  9. 9 Posted by jill on 28 Nov, 2016 04:32 AM

    jill's Avatar

    same thing as the previous posters . . I'm also running OS X Yosemite. all of the folders (all possible folders) seem to be greyed out such that I can't select any folder and it seems that I can't do anything else with PrivacyGaurd until I have selected a folder.

    I think perhaps the problem might be that I did not select a folder the very first time it was offered (it might have been possible at that point) - but I did not because I wanted to add a special folder for the purpose (I think it would be nice if you had a create new folder option available on that screen)>

    As a favor in addition to fixing the problem, please suggest a name and location for the folder that will likely work well.

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