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Mitch's Avatar

Mitch

13 Nov, 2015 10:01 PM

After having registered the folder in File Hider with protection, I opened File Hider by entering my password. However, I found no folder in the window with great shock.(Please see it attachment 1).
I searched the registered folder name and saw it on desktop (see attachment 2), but was unable to see the inside of the folder.
Can you tell me what happened and how to fix it ?

  1. Support Staff 1 Posted by James on 19 Nov, 2015 10:12 AM

    James's Avatar

    Hi Mitch,

    Can you please take a screenshot of your selected preferences?

    +

    Did it prompt you to enter your password when the application opened?

    Let me know,
    James

  2. 2 Posted by matt on 21 Dec, 2015 09:52 PM

    matt's Avatar

    having the same problem....the files that use to be there are no longer listed and i can't access them

  3. 3 Posted by ibnu on 15 Feb, 2016 02:45 PM

    ibnu's Avatar

    Hi,

    did anyone have a solution? im also encountering the same problem. I happen to find the hidden file but somehow they are all 12 bytes only.

    Thanks

  4. 4 Posted by ibnu on 15 Feb, 2016 04:18 PM

    ibnu's Avatar

    I use the encryption in the file vault. So i was able to find the files in the vault, but i cant open them since they are encrypted. now i dont know how to decrypt the file

    Thanks

  5. 5 Posted by ibnu on 16 Feb, 2016 09:54 AM

    ibnu's Avatar

    So this is the example of the corrupted file. I can find the file but i can not open it anymore.

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