Doesn't Work

Kevin's Avatar

Kevin

09 Aug, 2015 03:55 AM

This program doesn't work. Unable to select apps and there is no on line manual. Am I supposed to guess how it works and how to trouble shoot it?

  1. Support Staff 1 Posted by James on 10 Aug, 2015 12:11 AM

    James's Avatar

    Hi Kevin,

    Can you please provide a screenshot of your problem?

    Thanks,
    James

  2. 2 Posted by Kevin Moran on 10 Aug, 2015 09:58 PM

    Kevin Moran's Avatar

    The first screen shot is when the program opens. The second shot is what pops up when I click on “Click to give Access”. Bottom line, I cannot choose an application. Didn’t you ever create an on-line manual or tu?
    Kevin

  3. 3 Posted by Kevin Moran on 10 Aug, 2015 10:00 PM

    Kevin Moran's Avatar

    The first screen shot is when the program opens. The second shot is what pops up when I click on “Click to give Access”. Bottom line, I cannot choose an application. Didn’t you ever create an on-line manual or tutorial?
    Kevin

  4. Support Staff 4 Posted by James on 11 Aug, 2015 01:14 AM

    James's Avatar

    Hi Kevin,

    No manual has been created however if a few people experience problems we will create a manual for it.

    +

    Regarding your issue;

    Hopefully this will resolve your problem.

    Let me know,
    James

  5. Support Staff 5 Posted by James on 12 Aug, 2015 12:55 PM

    James's Avatar

    Hi Kevin,

    Any update on this issue?

    Let me know,
    James

  6. 6 Posted by Iqbal Apriawan on 17 Oct, 2015 02:16 PM

    Iqbal Apriawan's Avatar

    James, i have same problem with Kevin. i have doing your direction but not working, may you can any solution about my problem, please.

    Regards,
    Iqbal

  7. Support Staff 7 Posted by James on 22 Oct, 2015 11:33 AM

    James's Avatar

    Hi Iqbal,

    Please provide a screen recording of you following the instructions and upload it here. This will help diagnose the problem.

    Thanks,
    James

  8. 8 Posted by Carmen Aravena on 06 Feb, 2016 06:46 PM

    Carmen Aravena's Avatar

    Like Kevin said : "This program doesn't work. Unable to select apps and there is no on line manual. Am I supposed to guess how it works and how to trouble shoot it?"
    I have exactly the same situation problem. It's frustrating pay for an app it doesn't work.
    Don't ask me to provide screenshot because is EXACTLY the same situation.
    Please help.

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