Unable to play in full screen mode

Aad Koomen's Avatar

Aad Koomen

14 Oct, 2015 10:50 AM

Hi,

I'm unable to play my video's in full screen mode?
Why is this happening? in the normal web browser (Safari) it works fine.

Please help me on this.
Thank you

  1. Support Staff 1 Posted by James on 15 Oct, 2015 03:25 AM

    James's Avatar

    Hello Aad,

    Can you take a screencast and upload it so we can see what the problem is?

    Let me know,
    James

  2. 2 Posted by Aad Koomen on 15 Oct, 2015 09:47 AM

    Aad Koomen's Avatar

    Hello,

    Thank you for your response.
    Here under you can see the screenshots

  3. 3 Posted by Aad Koomen on 16 Oct, 2015 07:51 AM

    Aad Koomen's Avatar

    Do you have an update on this matter?
    I really need to use it by today!!!

  4. Support Staff 4 Posted by James on 16 Oct, 2015 08:11 AM

    James's Avatar

    Have you tried another video?

    I think you may only experience the problem with videos that do not allow to be embedded.

    +

    Currently Apple have a bug with WebKit that does not allow fullscreen YouTube videos to work. We found a work around via embedding videos. However if a video uploader has disabled the ability to embed the video then it can not go into fullscreen.

    As soon as Apple fix the bug it will be fixed. Also note all other apps on the App store do not have fullscreen working at all .

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